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§ 4 WITHDRAWAL OF A CONTRACTING PARTY (ANNULMENT, CANCELLATION)

UP TO 10 NIGHTS 

4.1 The following applies to complete cancellations of events: 

4.1.1 The Customer is only entitled to withdraw without charge if this has been agreed with the Hotel in writing. Otherwise, in the event of a cancellation/reduction, the Hotel is entitled to charge booked room fees plus overnight stays for the entire event pursuant to the following provisions, if re-letting is not possible. 

The Hotel is entitled to charge the following percentages of the booked services: 

50% if the withdrawal is issued 56 days or less prior to the start of the event, 75% if 42 days and 100% if 14 days

. 

4.2 The following applies to individual customers and groups: 

4.2.1 The customer's/guest's withdrawal from the Contract concluded with the HOTEL requires written approval from the HOTEL. If this is not obtained, the agreed price per the Contract shall be payable even if the Customer/Guest does not utilise the contractual services. This does not apply in the event the HOTEL breaches the duty to take the Customer's rights, legal assets and interests into account, if the Customer cannot be reasonably expected to adhere to the Contract or the Customer is entitled to another statutory or contractual right of withdrawal. 

Individual guests: 

After the withdrawal period elapses, the reservation shall convert to a fixed booking. Declarations of withdrawal must be submitted in writing (letter, fax or email). The HOTEL is free to compile the damages to be compensated by the Customer/Guest into a lump sum. The Customer/Guest is free to prove that the HOTEL did not incur any 

damages or the damages incurred by the HOTEL are lower than the requested lump sum. 

The Hotel is entitled to charge the following percentages of the booked services: 

80% in the event of a cancellation 3 days or less before the start of the stay, 90% in the event the Customer does not appear, 

-80%in the event of a cancellation 14 days or less before a New Year's Eve booking,90% in the event the Customer does not appear on New Year's Eve 

. 

4.2.2 If the Customer/Guest is entitled to a right of withdrawal within a specific period as agreed in writing, the HOTEL is also entitled to withdraw from the Contract during this period if requests from other customers for the contractually booked rooms are submitted and the Customer, upon request of the HOTEL, does not waive its right of withdrawal. 

4.2.3 If an agreed advance payment is not paid, even after a reasonable grace period set by the HOTEL with a notice of refusal has elapsed, the HOTEL is also entitled to withdraw from the Contract. 

4.2.4 Grounds for withdrawing from the Contract include the following: force majeure or circumstances for which the HOTEL is not responsible arise that make fulfilling the Contract impossible or hinder it significantly; official orders to close are issued; rooms are booked with misleading or misrepresented relevant facts, e.g. regarding the Customer as a person or regarding the purpose; the HOTEL has a substantiated reason to suspect the utilisation of the hotel services may endanger the smooth operation of the business, safety, including health risks or the Hotel's public reputation without the Hotel's management or organisational entities being responsible; there is a violation of Clause 2 (2); events are booked with misleading or misrepresented relevant facts, e.g. regarding the Customer or the purpose; the HOTEL has reason to suspect the event may endanger the smooth operation of the business, safety, including health risks or the Hotel's public reputation without the Hotel's management or organisational entities being responsible. 

4.3 If the HOTEL withdraws for good cause, the Customer shall not be entitled to claims for compensation of damages. 

4.4 If the Customer/Guest does not utilise the room without providing adequate notice, they shall remain obligated to pay the agreed total price regardless of the reason for the cancellation. The Hotel is entitled, in good faith, to let rooms that are not utilised to other parties in order to avoid losses. The HOTEL shall offset the earnings from letting the room to another party and the saved expenses for rooms not utilised by the Customer. 

Reservations and withdrawal periods: Reservations for tour operators and travel agents booked by the HOTEL are generally subject to a withdrawal period of 30 calendar days before provision of performance. The HOTEL can agree on another withdrawal period in individual cases. Reservations for the Guest, executed by the HOTEL, are subject to the following withdrawal periods: 

4.5 The CUSTOMER is not entitled to use the let rooms to hold events at which radical right-wing, racist, anti-Semitic or anti-democratic ideas are presented and/or distributed, whether by the Lessee or event attendees. By signing, the Lessee acknowledges that the event will not contain any radical right-wing, racist, anti-Semitic or anti-democratic content. This mean, in particular, that, neither in speech nor in writing, will the freedoms or dignity of persons be disparaged or symbols in the spirit of or that represent anti-constitutional or unconstitutional organisations may be used or distributed. If event attendees violate the above provisions, the HOTEL shall ensure the action is ceased, if necessary, by enforcing the house rules.

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